Perspectives

Client Concentration & Accounts Receivable: Protecting Cash Flow Before It Becomes a Crisis

When a a large portion of your accounts receivable is tied up with just one or two customers, your business is exposed to client concentration risk. It’s common-especially for growing companies- but it can quietly strain cash flow and increase vulnerability if a major customer delays payment, disputes an invoice, or experiences financial trouble of their own.

Strong sales don’t always equal strong cash flow. If your largest customers pay slowly, pay inconsistently, or negotiate one-sided terms, your business can end up financing their operations as your expense.

Why Client Concentration in A/R is Risky

Client concentration risk occurs when a significant percentage of your outstanding invoices are tied to a limited number of customers. The risk isn’t just lost revenue-it’s timing and reliability of payment.

When a large customer delays payment, it can impact:

• payroll and staffing decisions
• vendor and supplier relationships
• expansion plans and reinvestment
• Your ability to weather unexpected expenses

Over time, informal payment practices like flexible payment timelines, loosely written contracts, or inconsistent follow-up can create long-term financial pressure.

How Contracts & Collections Affect Cash Flow

Your contracts and collections process are the foundation of predictable revenue. Weak payment terms, unclear enforcement language, or outdated agreements make it harder to address late payments without damaging relationships.

A trusted law firm can help you:

• Clarify payment terms (due dates, acceptable payment methods, and invoicing requirements)
• Add protections such as late fees, and reimbursement of collection costs
• Establish dispute resolution timelines so invoices don’t remain in limbo
• Create consistent collections workflows that support firm but professional follow-up
• Identify red flags in contracts with your largest customers that increase financial risk

The goal is not to escalate conflicts-but to avoid them by setting clear expectations upfront.

Action Steps: Reduce A/R Risk & Stabilize Cash Flow

Business owners can take proactive steps to reduce client concentration risk and improve cash flow:

1. Review Your A/R Concentration
   • Identify what percentage of your outstanding receivables comes from your top one to three customers. If one client represents a large share, your cash flow may be overly exposed.
2. Audit Your Payment Terms
   • Look for unclear language, long payment windows, missing late fee provisions, or informal side agreements that weaken your leverage.
3. Standardize Your Collections Process
   • Create a consistent timeline for reminders, follow-ups, and escalation so late payments are addressed early-before they become chronic.
4. Update Contracts Before Problems Arise
   • Renegotiate outdated agreements and tighten payment provisions before a dispute or delay occurs
5. Consult Legal Counsel Strategically
   • A law firm can help you restructure contracts, improve enforcement language, and design collections strategies that protect cash flow while maintaining professional relationships.

A More Predictable Path Forward

Strong revenue doesn’t automatically mean strong financial health. Businesses thrive when payments are reliable, expectations are clear, and risks are managed intentionally. Addressing client concentration in A/R isn’t about preparing for conflict-it’s about creating stability.

Wagner, Falconer & Judd works with businesses to assess accounts receivable risk, strengthen contracts, and build smarter collections strategies- helping keep your cash flow steady so you can focus on growth, not chasing payments.